Shipping policy

This policy clarifies our shipping procedures. Placing an order confirms your acceptance of the terms below.
A. Shipping Costs
  • Rates are calculated at checkout and displayed clearly during payment.
B. Transit Times & Order Processing
  • Delivery Period: 3-5 business days (Mon-Fri);
  • Cut-off Time: 5:00 PM EST (New York);
  • Handling Time: 1-2 business days (after order confirmation).
C. Delivery Carriers
  • We partner with UPS, USPS, and FedEx for order fulfillment.
D. Address Changes
  • Address modifications are only possible within 24 hours of ordering. Email us to request changes.
E. Order Cancellations
  • Cancel orders before dispatch; shipped orders are subject to our Refund Policy.
F. Damaged Parcels
  • Reject damaged packages upon delivery and contact us immediately;
  • For unattended deliveries, reach out to us for next steps.
G. Manufacturer Direct Shipping
  1. Method: Standard economy ground service (carrier varies by manufacturer);
  2. Processing: 1-2 business days (potential delays due to manufacturer scheduling);
  3. Transit: 1-5 business days (depending on manufacturer location);
  4. Tracking: Email with tracking info sent after dispatch;
  5. Updates: Proactive notifications for any fulfillment issues.
H. International Orders
  • This policy applies to U.S. orders; international orders may incur duties, taxes, and additional fees.
I. Tracking Your Order
  • Tracking information sent via email—contact us for any updates or issues.
J. Contact Us
  • Email: logistics@jomafashion.store
  • Hours: Mon-Fri 9:00-18:00 PST