Return policy

To ensure your satisfaction, here’s our updated return policy. Placing an order confirms your acceptance of these terms.
1. Order Cancellation
  • Eligible for Cancellation: Before shipment or production—full refund guaranteed;
  • Non-Cancellable: Orders cannot be canceled once dispatched—please refer to return procedures.
2. Return Eligibility
  1. Timeframe: 14 days from delivery date;
  2. Condition: Unused, in original condition with intact packaging;
  3. Documentation: Purchase receipt or payment proof required;
  4. Important: Do not return items to the manufacturer—contact us for return address.
3. Return Costs
  • Shipping Fees: Customers bear shipping costs only once (for both delivery and return);
  • No Additional Charges: No restocking fees will be imposed for returned items.
4. Refund Process
  1. Receipt Notification: We’ll email you upon receiving and inspecting the return;
  2. Refund Approval: Once approved, funds will be credited to your original payment method;
  3. Processing Time: Refunds may take 1-7 business days to appear, depending on the payment provider.
5. Missing Refund Assistance
  • If no refund is received:
    ① Check your bank statement first;
    ② Contact your credit card company (processing delays may occur);
    ③ Email us if no refund within 15 business days.
6. Contact Us
  • Returns Email: returns@jomafashion.store
  • Service Hours: Mon-Fri 9:00-18:00 PST
  • Return Address: Provided by customer service upon return request